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Rental Terms and Conditions

QDrive Performance Limited

Terms and Conditions

Please read these Terms and Conditions carefully before hiring a vehicle from QDrive Performance Dubai. By signing the rental agreement or using our services, you agree to abide by all terms stated below in accordance with UAE Road Transport Authority (RTA) and UAE Federal Traffic Law. 

Requirements

Documents for Tourists / Visitors 

  • Valid passport with a UAE entry visa stamp 
  • Home country driving licence 
  • International Driving Permit (IDP) – required if your licence is not from a GCC or approved country 

Documents for UAE Residents 

  • Emirates ID 
  • Valid UAE driving licence 

Age Requirement

  • Minimum age for Sedans and SUVs: 25 years
  • Minimum age for Sports and Ultra-Luxury Cars: 30 years 
  • Drivers must hold a valid driving licence for at least one year prior to rental. 

Security Deposit

  • A refundable security deposit starting from AED 5,000 is required before vehicle collection.
  • Deposits are taken as a pre-authorisation on a valid credit card. 
  • Refunds are processed within 21–28 business days after the vehicle’s return, once all Salik tolls, parking, and traffic fines are cleared. 
  • Any fines or damages reported after the return may be deducted from the deposit.  

Payment Methods

We accept multiple payment options for your convenience: 

  • Cash: AED, USD, GBP, EUR, or AUD 
  • Credit / Debit Cards: Visa, MasterCard, Amex 
  • Payment Link or Bank Transfer (subject to verification) 
  • Crypto Payments – available for select vehicle categories 

All payments must be completed before vehicle handover. 

Rental Period and Mileage

  • The minimum rental duration is 24 hours (1 day). 
  • Each daily rental includes a standard mileage limit of 250 km. 
  • Extra kilometres will be charged as per the rate specified in your rental agreement. 
  • Late returns exceeding the agreed time by more than 3 hours may incur an additional day’s charge. 
  • Extensions must be requested at least 24 hours in advance. 

Note: Smoking, drifting, off-roading, or using the vehicle on racetracks or restricted areas is strictly prohibited. 

Delivery and Collection

  • Free delivery and collection are available within Dubai city limits. 
  • Deliveries to other Emirates (Abu Dhabi, Sharjah, Ajman, etc.) are available for an additional charge. 
  • Vehicles will be delivered clean, fuelled, and ready for use; please return them in the same condition. 

Insurance and Liability

  • All vehicles are covered under comprehensive insurance in accordance with UAE law. 
  • Insurance is valid only if the driver listed in the agreement is operating the vehicle. 
  • In the event of an accident, a Dubai Police report is mandatory for all insurance claims. 
  • Without a police report, the renter assumes full liability for damages. 
  • Off-road or reckless use immediately voids insurance coverage. 

Vehicle Use Policy

The renter agrees to: 

  • Drive only within the UAE unless prior written consent is granted. 
  • Refrain from using the car for racing, towing, or illegal activity. 
  • Avoid subleasing or allowing unauthorised persons to drive the vehicle. 
  • Return the car with the same fuel level and in clean condition. 

Failure to comply may result in additional cleaning or refuelling fees. 

Fines and Penalties

  • All traffic, Salik (toll), and parking fines incurred during the rental period are the renter’s responsibility.
  • Fines reported after vehicle return will be deducted from the deposit. 
  • Repeated violations or reckless behaviour may result in rental termination without refund. 

Breakdown or Accident Procedure

If the vehicle breaks down or is involved in an accident: 

  • Move to a safe location and contact Dubai Police (999) for an official report. 
  • Inform QDrive Performance immediately. 
  • Do not admit liability or make private settlements. 
  • We will arrange roadside assistance or a replacement vehicle where possible. 

Cancellation and Refunds

  • Free cancellation is available up to 48 hours before pickup. 
  • Cancellations within 48 hours may incur a one-day rental fee. 
  • Early returns will not be refunded unless agreed prior to rental. 

Company Rights

QDrive Performance reserves the right to: 

  • Refuse rental to any customer not meeting eligibility requirements. 
  • Substitute vehicle models with equivalent or higher categories if the booked model is unavailable.
  • Modify these Terms and Conditions without prior notice to comply with UAE regulations. 

Company Rights

These Terms and Conditions are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the Dubai Courts. 

Contact Information

For any questions or concerns regarding your booking, please contact: 

QDrive Performance Dubai 
Al Mararr 2 Building – Al Mararr Area – Office No. 102-231 

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